Customer Support
This page is how humans and automated clients get help for Shelf Co products, including shelf-smoke (prepaid URL smoke checks).
How to get help
Email hello@kymac.co. That is the primary support address for product questions, API keys, billing, and failed smokes.
Privacy or data requests: privacy@kymac.co.
- Human owners: write in plain language; include what you tried and when.
- Bots / agents: include the operation, HTTP status, and a short error body. Do not send full API secrets.
API key and billing issues
Email hello@kymac.co with your API key prefix only (for example the leading k_ characters you can safely share). Never paste the full secret. Say whether the issue is credits, a debit, Stripe checkout, or a rejected key.
Product status and docs
- Product host: https://shelf.kymac.co
- Bot entry / docs: https://shelf.kymac.co/llms.txt